The Customer Signs Your Paycheck
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The Customer Signs Your Paycheck

I bought this book as a tool to help me and my retail staff improve our relationships with our customers and also with each other. This book is amazing. We read it together at our weekly meetings and then discuss how it relates to us personally in our experience in the work place. My staff members have repeatedly commented about how they feel like the author, Frank Cooper, must have been following them around while he was writing the...

The Voice of Success: A Woman's Guide to a Powerful and Persuasive Voice
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The Voice of Success: A Woman's Guide to a Powerful and Persuasive Voice

As women, we all want to be heard and respected for our contributions. However, a weak or grating voice can sabotage even the most articulate and brilliant ideas. To get her point across, every woman needs a pleasant, yet strong voice that will get others to really hear what she has to say. The Voice of Success is written just for women and covers every characteristic of the female voice, with all of its assets and liabilities. Vocal...

Work Your Career: Get What You Want from Your Social Sciences or Humanities PhD
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Work Your Career: Get What You Want from Your Social Sciences or Humanities PhD

"This is the book that every PhD student in the social sciences or humanities in Canada needs to read. Drawing on years of experience within and beyond the university setting, Berdahl and Malloy deftly reveal the 'hidden curriculum' of doctoral education in Canada, providing a guide to the unwritten rules and expectations that PhD students are too often left to discover on their own."

RETHINKING PUBLIC RELATIONS: PR PROPAGANDA AND DEMOCRACY
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RETHINKING PUBLIC RELATIONS: PR PROPAGANDA AND DEMOCRACY

'Like Shakespeare’s Caesar, public relations ‘bestrides the world like a colossus’, and the wider world urgently needs a more mature understanding of what it really is. For this reason alone, Kevin Moloney’s thoughtful, balanced book deserves a large readership, certainly inside and, even more importantly, outside the public relations community. But there are other good reasons also. First of all, the author is extremely lucid; secon...

Controlling und Rechnungslegung: Aktuelle Entwicklungen in Wissenschaft und Praxis
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Controlling und Rechnungslegung

Das Rechnungswesen gehört zu den zentralen Unternehmensbereichen. Neben der Abbildung interner Vorgänge im Rahmen des Controllings bildet es auch die Basis für die extern orientierte Unternehmensrechnung. Beide Teilgebiete haben sich in den letzten Jahren dynamisch entwickelt. Entsprechend komplex und kontrovers ist die Diskussion in Wissenschaft und Praxis. In „Controlling und Rechnungslegung“ bieten renommierte Fachexperten eine au...

Developing Exemplary Performance One Person at a Time
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Developing Exemplary Performance One Person at a Time

Michael Sabbag has developed an excellent model for achieving exemplary performance. What I really liked about the book was the practicality of the roadmap provided. The model and concepts were explained, the performance factors were defined, and the "how to" followed with real world examples. It is grounded in the day to day realities that face managers, operations, training, human resources, and organizational development teams - a...

Multinational Work Teams: A New Perspective (Lea's Organization and Management Series)
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Multinational Work Teams: A New Perspective

This authored book's purpose is to extend and consolidate the evolving literature on multinational work teams by developing a comprehensive theory that incorporates a dynamic, multilevel view of such teams. The model used by the authors focuses on various features of the team's members, their interactions as a team, and the organizational context in which they operate. The concept of integration and differentiation, as well as the no...

The Certified Quality Manager Handbook With Supplemental Section (Asq)
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The Certified Quality Manager Handbook With Supplemental Section (Asq)

The Quality Management Division of the American Society for Quality has put together the ultimate preparatory guide for the Certified Quality Manager Exam. The Certified Quality Manager Handbook thoroughly describes each portion of the exam, providing insights, definitions, and sample exam questions. Each part also includes a bibliography for further reference. In addition to helping them pass the exam, quality managers will find the...

Immigration and Ethnic Formation in a Deeply Divided Society: The Case of the 1990's Immigrants from the Former Soviet Union in
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Immigration and Ethnic Formation in a Deeply Divided Society (International Studies in Sociology and Social Anthropology)

This book deals with the ethnic formation among the 1990s immigrants from the former Soviet Union in Israel, in light of both domestic changes, and developments in the Israel- Arab conflict. Based on a broad variety of quantitative and qualitative methods, the book presents a detailed analysis of identity patterns among these immigrants, their orientation in matters of religion, society, culture and politics, and their relationships ...

Getting Your Way: Strategic Dilemmas in the Real World
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Getting Your Way: Strategic Dilemmas in the Real World

“Getting Your Way is a wondrous book—well-written, hard-driving, interesting, creative, and important. A gifted storyteller and a brilliant analyst, Jasper uses broad-ranging examples, drawing on personal experience, philosophy, and history to convey his message that much of social interaction is strategic. Throughout Jasper pushes his analysis in ways that challenge popular accounts of strategy—especially game theory—identifying the...